|
|
Post by Herman on Jan 31, 2019 15:48:55 GMT
Code indicates BMS not discharging. Don't know what this means. How do we fix this? Unit is currently fully discharged and not usable.
|
|
|
|
Post by tattoo on Jan 31, 2019 17:27:31 GMT
Way more info about your system is needed.....
|
|
|
|
Post by Admin on Feb 4, 2019 15:59:58 GMT
Code indicates BMS not discharging. Don't know what this means. How do we fix this? Unit is currently fully discharged and not usable. What were you powering in order to receive the error code? -Renogy Team |
|
|
|
Post by tattoo on Feb 5, 2019 0:17:16 GMT
Code indicates BMS not discharging. Don't know what this means. How do we fix this? Unit is currently fully discharged and not usable. What were you powering in order to receive the error code? -Renogy Team Yep that's why I asked for way more info..... I guess he got it worked out? |
|
|
|
Post by oggusfoo on Feb 6, 2019 5:39:41 GMT
I don't know about the BMS not discharging but first time using my Phoenix, charged it to 100% using AC. Then used it to charge my Note 9 a couple times with the AC adapter, an iPhone X with the USB, my Logitech keyboard with AC adapter, and finally my Chromebook with the same AC adapter (USB 3(.
Dropped the Phoenix to about 11% and I was satisfied with it's performance. Next day I go to to charge it back up and the battery indicator is flashing with error 4.
This is the 1st time using the power unit and find it absurd to have this outcome.
|
|
|
|
Post by tattoo on Feb 6, 2019 12:53:15 GMT
Dropped the Phoenix to about 11% and I was satisfied with it's performance. Next day I go to to charge it back up and the battery indicator is flashing with error 4. This is the 1st time using the power unit and find it absurd to have this outcome. It sounds like you over used it to me..... 11% really? |
|
|
|
Post by oggusfoo on Feb 6, 2019 13:09:49 GMT
Dropped the Phoenix to about 11% and I was satisfied with it's performance. Next day I go to to charge it back up and the battery indicator is flashing with error 4. This is the 1st time using the power unit and find it absurd to have this outcome. It sounds like you over used it to me..... 11% really? Thanks for the response and I agree with your assessment. But, I'm a "Solar newcomer" and part of the product's appeal is build quality. It's a consumer product and not what I expected on something with a cost to replace of $500. At least design it so that it doesn't require a part change at the plant. |
|
|
|
Post by tattoo on Feb 6, 2019 14:22:16 GMT
Thanks for the response and I agree with your assessment. But, I'm a "Solar newcomer" Everyone has to start sometime that's how you learn. Never let it get below 50% at the least.... If your draw is to large reduce it or get a larger system.....
Solar is great once you get it dialed in....
|
|
|
|
Post by bupkis on Feb 6, 2019 14:34:45 GMT
oggusfoo, deep discharge should not be a problem for Li (leaving them discharged is as is overcharging)
you need to return your phoneix
|
|
|
|
Post by tattoo on Feb 6, 2019 14:42:33 GMT
Now someone adds Li into the conversation that's good to know.... Li batteries seem to be nothing but problems at this point but I'm sure they will get them worked out someday.....
|
|
|
|
Post by oggusfoo on Feb 7, 2019 1:26:27 GMT
Thanks for the response and I agree with your assessment. But, I'm a "Solar newcomer" Everyone has to start sometime that's how you learn. Never let it get below 50% at the least.... If your draw is to large reduce it or get a larger system.....
Solar is great once you get it dialed in....
Thanks everyone. The exercise was to "stretch its legs" to see what it could be used for. Entirely unnecessary, but glad to have not *needed* it heading into Tornado season. Now the question is, own up to this with Customer Service or "I don't know what happened." |
|
|
|
Post by Admin on Feb 9, 2019 18:43:27 GMT
The lithium batteries in the phoenix are considered to have no memory effect, so it should have been okay to discharge it to 11%. We would definitely advise to charge it back up upon discharging, but this might be an isolated issue that might need a return.
-Renogy Team
|
|
|
|
Post by oggusfoo on Apr 21, 2019 13:51:50 GMT
The lithium batteries in the phoenix are considered to have no memory effect, so it should have been okay to discharge it to 11%. We would definitely advise to charge it back up upon discharging, but this might be an isolated issue that might need a return. -Renogy Team UPDATE: After leaving it undrained and unused for a month, the device is working properly again. Charges to 100% and seems to both hold a charge and will fully charge my devices the same number of times. I guess the internal battery must have completely drained and the memory reset. However, this Phoenix rose from the ashes  |
|
|
|
Post by tattoo on Apr 21, 2019 15:56:49 GMT
Yep that's a LI battery for you...
|
|
|
|
Post by Admin on Apr 24, 2019 14:51:54 GMT
The lithium batteries in the phoenix are considered to have no memory effect, so it should have been okay to discharge it to 11%. We would definitely advise to charge it back up upon discharging, but this might be an isolated issue that might need a return. -Renogy Team UPDATE: After leaving it undrained and unused for a month, the device is working properly again. Charges to 100% and seems to both hold a charge and will fully charge my devices the same number of times. I guess the internal battery must have completely drained and the memory reset. However, this Phoenix rose from the ashes Must have been an internal BMS system error that was rectified. Happy it works! -Renogy Team |
|
