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Post by AHH on Feb 13, 2019 14:25:45 GMT
My Renogy Phoenix generator is giving me an error code of 30, abnormal BMS communication when plugged in. When not plugged in, it won't turn on at all. Best of all, techsupport@renogy.com comes back as a bad email address. Help!
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Post by tattoo on Feb 13, 2019 15:35:01 GMT
My Renogy Phoenix generator is giving me an error code of 30, abnormal BMS communication when plugged in. When not plugged in, it won't turn on at all. Best of all, techsupport@renogy.com comes back as a bad email address. Help! The best way to get a hold of tech is to call and hold on no mater how long it takes..... I've never had any luck with them calling me back.... |
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Post by Admin on Feb 13, 2019 17:34:31 GMT
My Renogy Phoenix generator is giving me an error code of 30, abnormal BMS communication when plugged in. When not plugged in, it won't turn on at all. Best of all, techsupport@renogy.com comes back as a bad email address. Help! The Code 30 is going to most likely need to be repaired by a technician. Please consult our technical support team at 909-287-7100, it should be option 1 as it is now combined with sales. -Renogy Team |
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Post by AHH on Feb 13, 2019 20:50:04 GMT
Thank you, I will call tech support. Any idea why the email address isn't working?
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Post by Admin on Feb 15, 2019 0:48:04 GMT
Thank you, I will call tech support. Any idea why the email address isn't working? It's still not working? Let me get IT on this immediately. It should have been fixed. -Renogy Team |
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