whezzy
Solar Newcomer
Posts: 12
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Post by whezzy on Sept 1, 2019 14:09:57 GMT
Everything was working great since the install (May 2019) then 2 days ago I get in the Van and the house batteries are reading 11.6. They were 100% charged the previous evening and no loads were on.
I take a look at all my connections and all are reading 0 resistance.
One of my two batteries is Hot.. aprox 30c on when it was down to 14c overnight. The second battery is ambient.
My thought is there is an internal short in the one battery. The bank will not hold a charge at all.
Thoughts?
How to test of for a bad battery?
Anyone have the email contact at Renogy for warranty?
Or do I just take it back to Home Depot?
Any advice, insight is appreciated.
Thanks,
Ryan
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Post by tattoo on Sept 1, 2019 15:14:35 GMT
I would take it out of the system then take it in the house and charge it with a AC battery charger for about 4 hours and then check it with a load tester......
It sounds bad to me but it will need to be checked.....
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Post by mediadogg on Sept 1, 2019 15:43:41 GMT
I would take it out of the system then take it in the house and charge it with a AC battery charger for about 4 hours and then check it with a load tester...... It sounds bad to me but it will need to be checked..... I agree. Looks like a bit of bad luck. Very smart of you to keep a careful watch and pull the hot battery out of service. The other possible problem other than the battery, is a faulty charger. But no question you should get the battery tested regardless - even if was not originally bad, it might have been ruined by over charging. |
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Post by bupkis on Sept 1, 2019 15:53:22 GMT
For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com
For any issues with your product, please contact our Technical Support team at 1-800-330-8678 or techsupport@renogy.com for troubleshooting assistance.
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Post by tattoo on Sept 1, 2019 16:44:50 GMT
Anyone have the email contact at Renogy for warranty? Or do I just take it back to Home Depot? Any advice, insight is appreciated. Thanks, Ryan Where did you buy your battery? HD?
The reason I ask why do you need to contact Renogy if you bought your battery at HD?
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whezzy
Solar Newcomer
Posts: 12
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Post by whezzy on Sept 1, 2019 19:07:47 GMT
Thanks for all the great replies.
Yup I bought it at HomeDepot. They always have great service and that's why I ask what avenue I should go down with return/warranty issues.
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Post by bupkis on Sept 1, 2019 20:13:18 GMT
Warranty calls for you to contact tech support and go from there. your 90 day return period at HD is over
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whezzy
Solar Newcomer
Posts: 12
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Post by whezzy on Sept 1, 2019 20:59:59 GMT
Great thanks.
Just had the battery tested and it's reading bad.
Have an email into Renogy and I'll follow up with them when they open on Tuesday.
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Post by tattoo on Sept 1, 2019 21:45:35 GMT
Have an email into Renogy and I'll follow up with them when they open on Tuesday. Best of luck with that......... Have a great Holiday........ |
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whezzy
Solar Newcomer
Posts: 12
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Post by whezzy on Sept 4, 2019 18:48:03 GMT
Thanks for all the help here.
Renogy is shipping out a replacement battery
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Post by tattoo on Sept 4, 2019 20:19:07 GMT
Thanks for all the help here. Renogy is shipping out a replacement battery Man that's great since you got it at HD.......... |
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Post by bupkis on Sept 4, 2019 20:28:29 GMT
The warranty is the same no matter where you buy it. I do registration of warranties online with the product maker of stuff from HD. HD does have a 90 return policy  |
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