Post by terracore on May 13, 2019 1:20:57 GMT
A recurring theme in many of the posts I've read is that Renogy does not offer any useful tech support. The Renogy products themselves are average or better but Renogy ends their customer relationship after money has changed hands.
For examples:
* After emailing tech support I received a reply after 30 days. Not a RESPONSE, but a reply, asking me if I still had the question. Of course not, I returned the item to amazon before the 30-day return window expired. Renogy customer support rating: F minus. For what it's worth, the product was defective, but I had to determine that on my own because Renogy wasn't interested in any form of communication with me.
* Calling tech support I had a very long wait time. The recording said it was due to higher than usual call volume, but everybody knows that really means "insufficient number of people to answer the phone". When I did get a human being on the line, their response was utter nonsense, asking me to email them a video of an orange light turning on. Ridiculous. Renogy customer support rating: F minus minus minus. I KNOW WHAT AN ORANGE LIGHT LOOKS LIKE WHY DON'T YOU ADDRESS THE QUESTION? Obviously it's because my question wasn't on the untrained phone-answerer's idiot checklist. I'm surprised that Renogy doesn't install a CAPS LOCK key on ALL their products so they can ask people if their caps-lock key is on.
* Posting on these forums is the most useful way to get help, but only from other users. The Renogy tech support seems to be mostly weighted around making apologies and offering excuses if somebody from the company actually chimes in. Have any of the users here been offered a job? It seems like some of them should be paid by Renogy because they are the only way to get useful tech support. Renogy customer support rating: F minus. Hint Renogy: You should be responding on EVERY thread on this forum EVERY time. With USEFUL information so your customers don't make mistakes and ELECTROCUTE THEMSELVES TO DEATH. It's not like you are selling pillows. The products you sell are capable of causing death if misunderstood. Do you not care if your customers DIE using your products?
It appears like Renogy offers no real technical support at all, and the minuscule amount they do offer is just enough to be dangerous. No answers, or half-answers that led one user on this forum asking how to disable essential safety features to make the product usable. A responsible company limits it's sales to whatever numbers the tech support people can keep up with, please stop putting people's lives at risk in favor of profits!
Are my experiences unique? If so, or if I'm wrong, please chime in!
